Please have all orders submitted before store closes on May 20th at 11:59pm
Frequent Ask Questions
Frequently asked questions
Orders & Shipping
Returns & Exchanges
Production lead time is 1-2 weeks typically. Larger custom orders can take 4-6 weeks depending on materials. Please contact us for approximate date.
As long as the order is still in production and has not shipped, please contact: julie@borderlineunique.com or call 567-454-0050
You will receive periodic emails throughout the production process. Please feel free to email us anytime: julie@borderlineunique.com
No credit card information is kept on file without your consent.
Yes, if your state requires us to charge sales tax. Please contact us if you have a tax exempt status
Currently our website only offers shipping to the United States.
We try to ship everything in one package but sometimes the sizes are awkward or it is too heavy requiring multiple boxes.
Once an order has been finalized through the checkout process, the products themselves cannot be modified. However, you're free to cancel your current order to make make modifications and resubmit your order as long as the order as not entered production.
One an order has been finalized through the checkout process, the amount of products in an order cannot be modified. Placing a new order for a product that was previously ordered would be the best method.
