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Frequent Ask Questions

  • How do I change my shipping address?
    As long as the order is still in production and has not shipped, please contact: julie@borderlineunique.com or call 567-454-0050
  • How long does it take for me to receive my order?
    Production lead time is 1-2 weeks typically. Larger custom orders can take 4-6 weeks depending on materials. Please contact us for approximate date.
  • Will you keep my credit card information on file?
    No credit card information is kept on file without your consent.
  • Will my items come in one package?
    We try to ship everything in one package but sometimes the sizes are awkward or it is too heavy requiring multiple boxes.
  • Can I add products to an open order?
    One an order has been finalized through the checkout process, the amount of products in an order cannot be modified. Placing a new order for a product that was previously ordered would be the best method.
  • Do you ship to my country?
    Currently our website only offers shipping to the United States.
  • How do I track the status of my order?
    You will receive periodic emails throughout the production process. Please feel free to email us anytime: julie@borderlineunique.com
  • Can I change or cancel an order after I've submitted it?
    Once an order has been finalized through the checkout process, the products themselves cannot be modified. However, you're free to cancel your current order to make make modifications and resubmit your order as long as the order as not entered production.
  • Do you charge sales tax?
    Yes, if your state requires us to charge sales tax. Please contact us if you have a tax exempt status
  • My order arrived damaged
    Please email us photos of the damaged and appearance of the packaging. We will work diligently to resolve the issue and send you a replacement item as soon as possible. You can send your email to: julie@borderlineunique.com
  • What is your return policy?
    Since most of our pieces are custom, all sales are final and returns are not accepted. However if there's an issue with your product, we will do our best to resolve the issue.
  • I received the wrong item
    Please email us to resolve the issue. We will send you the corrected item as soon as possible. You can send your email to: julie@borderlineunique.com
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